SOFTWARE PROBLEM REPORT FORM

1. Describe your problem: __________________________________________

2. Now, describe the problem accurately: __________________________________________

3. Speculate wildly about the cause of the problem: __________________________________________

__________________________________________

4. Problem Severity: A. Minor__ B. Minor__ C. Minor__ D. Minor__

5. Nature of the problem: A. Locked Up__ B. Frozen__ C. Hung__ D. Shot__

6. Is your computer plugged in? Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you read the manual? Yes__ No__

11. Are you sure you've read the manual? Yes__ No__

12. Are you absolutely certain you've read the manual? No__

13. Do you think you understood it? Yes__ No__

14. If `Yes' then why can't you fix the problem yourself? _________________

15. How tall are you? Are you above this line? __________________

16. What were you doing with your computer at the time the problem occurred? ______________________________________________________

17. If `nothing' explain why you were logged in. ________________________________________________________________

18. Are you sure you aren't imagining the problem? Yes__ No__

19. How does this problem make you feel? ____________________________

20. Tell me about your childhood. ___________________________________

21. Do you have any independent witnesses of the problem? Yes__ No__

22. Can't you do something else, instead of bothering me? Yes__